Privacy Policy

Last updated: July 16, 2026

HelixGen Labs respects your privacy. This Privacy Policy explains how HelixGen Labs collects, uses, stores, and protects information when you visit helixgenlabs.net, place an order, contact us, or use any HelixGen Labs tools that connect to third-party platforms such as TikTok.

Information we collect

We may collect information you provide directly, including your name, email address, billing and shipping information, order details, account login details, customer service messages, uploaded files, video captions, posting schedules, and other information you choose to submit.

If you connect a TikTok account or another social media account to a HelixGen Labs scheduling tool, we may receive account information authorized by you through that platform, such as a basic profile identifier, display name, avatar, access tokens, refresh tokens, uploaded video status, publish status, and permission scopes approved by you.

How we use information

We use information to operate the website, process orders, provide customer support, maintain account security, comply with legal obligations, improve our services, and operate authorized social media publishing workflows. For connected TikTok accounts, we use authorized data only to authenticate your account, display connected-account status, upload approved content, publish approved content, manage schedules, and show posting results.

Research-use-only business context

HelixGen Labs products are offered strictly for in-vitro laboratory research use by qualified professionals. They are not intended for human or veterinary use. Information collected through the website is used for business, compliance, order, support, and account-management purposes.

Payments and shipping

Payment information may be processed by third-party payment providers. We do not intentionally store full payment card numbers on our website. Shipping carriers and fulfillment providers may receive the information needed to deliver orders.

Cookies and analytics

We may use cookies, analytics tools, security tools, advertising pixels, and similar technologies to operate the site, remember preferences, understand traffic, protect against fraud, and improve performance. You can control cookies through your browser settings, but some site functions may not work correctly if cookies are disabled.

Sharing of information

We do not sell your personal information. We may share information with service providers who help operate the website, process payments, ship orders, provide analytics, host data, secure accounts, send emails, or support social media publishing functions. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer.

TikTok and third-party platforms

When you connect a third-party platform account, that platform’s own terms and privacy policy also apply. You may revoke platform access through the platform’s account settings where available. HelixGen Labs only uses platform permissions for the actions you authorize.

Data retention

We retain information for as long as needed to provide services, keep business records, resolve disputes, comply with legal obligations, maintain security, and support legitimate business purposes. Connected-account tokens and scheduling data may be deleted when an integration is disconnected or no longer needed, subject to backups and legal retention requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, network, or electronic storage system is completely secure, and we cannot guarantee absolute security.

Your choices

You may contact us to request access, correction, deletion, or restriction of personal information where applicable. You may unsubscribe from promotional emails using the instructions in those emails. You may also disconnect third-party platform accounts where supported.

Children’s privacy

Our website and services are intended for adults and qualified professional users. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.

Contact

For privacy questions, contact HelixGen Labs through the contact page at https://helixgenlabs.net/contact/ or by email at helixgenlabs@gmail.com.